STIX & STONE GOLF LLC
Refund Policy
Effective Date: 4/5/2025
At Stix & Stone Golf LLC, we are committed to providing a high-quality experience for all of our customers. Please review our refund policy carefully. By purchasing services or products from us, you agree to the terms outlined below.
1. Private Lessons & Instruction Packages
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Cancellations must be made at least 24 hours in advance to avoid being charged in full.
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Lessons canceled with appropriate notice may be rescheduled or refunded upon request.
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No-shows or late cancellations (less than 24 hours’ notice) are non-refundable.
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Prepaid lesson packages are non-refundable after 14 days of purchase but may be transferred to another individual.
2. Group Clinics, Camps, and Events
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Full refunds will be issued if cancellation is made at least 72 hours prior to the event.
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Cancellations made within 72 hours are eligible for a 50% refund or a credit toward a future program.
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No refunds will be issued for cancellations made within 24 hours of the start time or for missed sessions.
3. Merchandise Sales
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Merchandise may be returned within 30 days of purchase for a full refund or exchange, provided items are unused, in original packaging, and accompanied by a receipt.
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Custom-ordered or personalized items are non-refundable unless defective.
4. Weather-Related Cancellations
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If Stix & Stone Golf LLC cancels an event, clinic, or lesson due to inclement weather, you will be given the option to reschedule or receive a full refund.
5. Processing Refunds
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Refunds will be issued to the original payment method within 5–10 business days after approval.
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Credits may be applied to your customer account and used for future services or merchandise.
6. Contact
For refund inquiries, please contact us at:
Stix & Stone Golf LLC
Email: glenn@stixandstonegolf.com